Payment Policy
LAST UPDATE: 12/13/2024
At PrimeHeven, we are dedicated to providing a secure and seamless payment experience for our customers. This Payment Policy outlines the terms, security measures, and payment options available to ensure a safe and efficient shopping experience.
1. Secure Transactions with SSL
Our website employs SSL (Secure Sockets Layer) encryption technology to safeguard your sensitive information during online transactions. SSL ensures:
Data Confidentiality: All data exchanged between you and our website remains private and protected from unauthorized access.
Data Integrity: Your payment information is transmitted securely, preventing interference or modification by third parties.
Authentication: Our SSL certificates verify our website’s authenticity, ensuring you are interacting with the genuine PrimeHeven platform.
You can confirm our secure website by the padlock icon in your browser’s address bar and the “https://” prefix in our URL.
2. PCI Compliance Assurance
PrimeHeven adheres to PCI DSS (Payment Card Industry Data Security Standard) requirements. These rigorous security standards are designed to protect your payment card information. Our systems undergo regular security assessments and updates to maintain PCI compliance.
3. Data Encryption
We use industry-standard encryption protocols to protect your payment information during transmission. This ensures your personal and financial data are safeguarded against unauthorized access.
4. Tokenization
To enhance payment security, we employ tokenization technology. This replaces sensitive cardholder information with a unique token, ensuring that your actual payment details are not stored on our servers.
5. Accepted Payment Methods
We accept the following payment methods to provide convenience and flexibility:
Digital Wallets: PayPal, Venmo
All prices listed on our website are in US Dollars (USD).
6. Payment Terms and Conditions
6.1 Order Confirmation
After completing your purchase, you will receive an email confirmation with detailed information about your transaction. This serves as proof of the successful completion of your order.
6.2 Payment Authorization
Payment is authorized at the time of order placement. Orders will only be processed and shipped after successful payment authorization.
6.3 Failed Transactions
If a transaction fails, verify the accuracy of your payment details. If the issue persists, please contact our customer support team for assistance.
6.4 Refunds and Returns
For information regarding refunds or returns, please refer to our refund Policy.
6.5 Payment Disputes
If you encounter payment-related issues or disputes, contact our customer support team immediately. We are committed to resolving any concerns promptly to ensure your satisfaction.
7. Changes to Payment Policy
PrimeHeven reserves the right to modify this Payment Policy at any time. Changes will take effect immediately upon being posted on our website. By completing a purchase on PrimeHeven, you agree to the terms outlined in this Payment Policy.
Contact Us
For any questions or concerns related to this Payment Policy, please reach out to our support team at support@primeheven.com.
Contact Information
Business Name: Primeheven
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (817) 317-3000
Business Mail: support@primeheven.com
Business Address: 5701 Sage Bloom Dr, Arlington Texas 76017, United States