Contact Us

LAST UPDATE: 12/13/2024

At PrimeHeven, we are dedicated to providing exceptional support to ensure your shopping experience is smooth and worry-free. For any inquiries related to your order, shipping, or other services, feel free to reach out to us using the contact options below.

Email Assistance

You can contact us via email at support@primeheven.com. Our team typically responds within 24–48 hours to assist you with any questions or concerns.

Live Chat Support

We offer 24/7 live chat support for your convenience. Simply click on the chat bubble located at the bottom right corner of our website to connect with a representative who can assist you in real time.

Phone Support

If you need immediate assistance, you can reach us at +1 (817) 317-3000 during our business hours, 9:00 AM to 4:00 PM (Monday to Friday).

Business Address

For any correspondence, you can reach us at:

PrimeHeven 

5701 Sage Bloom Dr 

Arlington Texas 76017 

United States

Order and Shipping Inquiries

For updates or assistance with your order, please note the following:

Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Change of Address: If you need to update your delivery address, contact us immediately at support@primeheven.com before your order is dispatched.

For more details on our shipping policies, please review our [Shipping Policy].

Stay Connected on Social Media

We love staying connected with our amazing community! Follow us on social media to discover the latest additions to our collection, enjoy exclusive promotions, and get inspired by our curated content. Whether you’re looking for new trends, updates on upcoming sales, or just some style inspiration, our social platforms are the perfect place to stay in the loop.

Here’s where you can find us:

Facebook

Pinterest

Be part of our journey, explore with us, and let’s make every shopping moment special. Connect with us and stay inspired every step of the way!